COVID19 Counselling Policy

While many clients are choosing online/phone therapy sessions, we understand that this is not possible/comfortable for all clients. Therefore in-person sessions are available at our Lonsdale Quay office.

A number of measures have been put in place by Helen Whitehead Counselling to benefit everyone's safety.

• In-person sessions will adhere to all WorkSafe BC recommendations including physical distancing, & PPE where appropriate. 

• Clients for in-person sessions will be asked to cancel appointments if they are experiencing any symptoms of COVID-19, are under a quarantine/isolation order or have travelled outside of Canada in the previous 14 days. 

• Please only arrive a few minutes prior to your appointment and hand sanitizing and/or handwashing on arrival will be required. 

• There will be no physical greetings such as hand shaking with your therapist. 

• No drinks will be provided so please bring your own water/coffee/tea if required. 

• Payment can be completed by credit card via a secure link or through e-transfer. 

• Any cancellations made with 24hrs of the appointment due to symptoms of illness will no longer be charged for late cancellation. 

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For further information on Covid-19 and for a list of symptoms please visit Healthlink BC ​https://www.healthlinkbc.ca/health-feature/coronavirus-disease-covid-19

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