Frequently Asked Counselling Questions

WHY CHOOSE RATTAN CITY


Rattan City wants all of you to enjoy online shopping with us to the fullest. To make your purchase that little bit more special, we provide free shipping at no extra cost on all products across the whole store. Just choose your favourite items, place an order at our secure checkout and we will deliver at premium standards at no extra cost. Not fully satisfied with your purchase, damaged or not what you expected? No worries, you can return your items at no extra cost, visit our return policy guide for more. We will organise a free pick-up and grant you a full refund if applicable.




OUR RETURN POLICY


Customer satisfaction is our number one priority at Rattan City we want to ensure all our customers don’t leave feeling dissatisfied with their purchase. We all have that fear of not getting what we expect when ordering an item online. No need to fear any longer, with our customer-friendly return policy you can get a replacement if your item comes out damaged or faulty. If your products have not met the manufacturing specifications, you can apply for a full refund. For more information, please check out our return policy or contact Customer Service for more advice.




DISCOUNTS


If you are looking for a modern home makeover at a great value, you have come to the right place. At Rattan City, discount prices come hand in hand with current seasonal trends. rattancity.co.uk is the only platform where you can take advantage of our great products, we import the furniture straight from the manufacturer, therefore, allowing our team to pass the discounts on to you. This means not only will you get amazing quality furniture at rock bottom prices, but also the ability to take advantage of discounted offers to save even more. Bringing more gifts to a budget-conscious list.




WARRANTY


We are here to ensure high standards and expectations to display the quality of our furniture in the best light possible - that is why you get not 1 but 2 years of stress-free cover for all of our products.




SECURE PAYMENTS


Online shopping has never been simpler or safer than it is today. Shop furniture for your living room, patio, bedroom or a dining room and choose one of the secure payment methods to pay for your purchase. Simple, fast and secure payments made with one of our listed payment methods guarantee reliability.




OVER 1700 PRODUCTS


Having a wide variety of products to choose from is what specialise in when looking for a well-furnished home. Whether you need a timeless table piece to fit a traditional dining room or a look over our contemporary range to match your modern living room we have it all. Discover a wide range of everything furniture related you might need when furnishing your home or renewing your garden. Join the community who are making the home of their dreams at a price that won’t make wallets lean.