Frequently Asked Counselling Questions

I'm not sure that counselling is for me can I ask you some questions about it?


Yes! I love questions :) You are welcome to email me questions at info@helenwhitehead.ca or arrange a free of charge 20 minute phone consultation so you can get a sense of what it might be like to work with me. You can also read an article I wrote about a first counselling sessions that might be helpful click here to read it. In my experience counselling can be helpful for everyone, there are different approaches and some of them may be more suited to you than others - that's something we can explore together to make sure we are moving in a direction you are fully comfortable with and that will be the most helpful for you.




Is everything confidential between us?


With some legal exceptions, everything you say within the counselling session is kept absolutely confidential and I will not disclose any information to a third party without your written permission.

There are, however, some exceptions to confidentiality:

1) If I suspect that a child or vulnerable adult is currently being abused or neglected or is at significant risk I am obliged to contact the Ministry of Children and Family Development to report this to them.

2) If you inform me that you are going to cause serious harm to yourself or another person I am obliged to take the necessary steps to prevent harm from occurring.

3) If a court order is made to release my records I am obliged to comply with this.

If you have any concerns or questions about this please don't hesitate to ask!




What is a Registered Clinical Counsellor?


A Registered Clinical Counsellor has undergone years of training and the absolute minimum of a Master's degree in Counselling and is a member of the British Columbia Association for Clinical Counsellors (BCACC).

It's important to ask questions and do your homework! Read more about why choosing an RCC is a good idea: https://bc-counsellors.org/find-a-counsellor/how-to-choose/




What I want to talk about is difficult for me and I'm nervous - what should I do?


I understand how incredibly difficult it can be to talk about painful events, trauma, loss, hurt and confusion. I'm here for you and I will do all I can to ensure that I provide a safe and welcoming environment for you. Be assured that we can go at your own pace and I will never ask you to talk about something you are not ready for. The path to healing isn't always easy, but it's always worth it.

If you want to talk about confusion about your gender identity or sexual orientation please be assured that I work with many gay, lesbian, bisexual, 2spirit, trans and gender diverse clients and all are welcome here :)




Can I claim this on my extended health insurance?


If you have coverage for Registered Clinical Counsellors (which most policies do) then yes absolutely! Check with your provider and let me know upon payment that you need a detailed receipt and I will send that to you so you are able to submit a claim.

If you are a First Nations client then check your eligibility with the First Nations Health Authority as I am a registered provider of mental health services for them.




Do I have to be in North Vancouver to be a client?


No you don't. While I have many clients in North and West Vancouver, I welcome in-person clients from all over the Lower Mainland and for virtual therapy, even further afield including Whistler, Abbotsford, Kelowna and Kamloops. As long as you are located in British Columbia then we are able to work together, as the British Columbia Association of Clinical Counsellors regististration is good for the whole province.




Should I book an in-person session or an online therapy session?


Some people prefer an in-person setting and I work from a counselling office in central North Vancouver by Lonsdale Quay close to the SeaBus. This office is also accessible for anyone with any mobility concerns and there is plenty of free street parking available in the area. We are taking precautions for everyone's safety and ensure that physical distancing is maintained and hand santizing/hand washing is available and required for all visitors. Due to Covid-19 many people have been trying online therapy and have found that they actually prefer it and find it more comfortable and more convenient to be at home. Online therapy is safe (I use an encrypted end to end service) and as long as you have privacy and wifi you can give it a try! I have found that many clients who started online therapy during the initial stages of the COVID-19 response but have decided to stick with it even though I'm back offering in-person counselling.





Contact ME

If you have any questions about my North Vancouver counselling practice please get in touch, I am happy to answer any queries you have. 

Call, email or text with any inquiries or to make a booking for a therapy session or a free 20 minute phone consultation.

Alternatively book online:

Get in touch today:

Helen Whitehead

Registered Clinical Counsellor

Book by phone, email or online.

Phone: 604-725-4684​

Email:info@helenwhitehead.ca

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© 2020 Helen Whitehead Counselling 

201-224 Esplanade West, North Vancouver.